Terms and Conditions of Extended Warranty for Imax’s Commercial Refrigerators
At Hi-ten Trading Sdn Bhd, we are dedicated to ensuring the satisfaction and peace of mind of our customers. As part of our commitment to delivering high-quality products and exceptional service, we offer extended warranty options to complement standard warranty coverage. This Extended Warranty Policy details the terms and conditions governing the extended warranty services provided by Hi-ten Trading Sdn Bhd.
Coverage Period
The extended warranty coverage commences immediately upon the expiration of the manufacturer’s warranty period provided with the purchased product. The duration of the extended warranty is determined by the selected plan at the time of purchase and will be clearly stated in the warranty agreement.
Eligibility
Extended warranty services are available for select products and are subject to eligibility criteria. Customers must purchase the extended warranty within the specified timeframe and comply with any additional requirements outlined in the warranty agreement.
Covered Components
The extended warranty typically covers the same components and defects as the general warranty. However, specific coverage may vary depending on the selected plan. Details of the covered components and exclusions will be provided in the warranty agreement.
Exclusions
Certain conditions and circumstances may invalidate extended warranty coverage, including but not limited to:
- Damage caused by accidents, misuse, or negligence.
- Unauthorized modifications or repairs.
- Failure to adhere to product care and maintenance instructions.
- Normal wear and tear.
Claim Process.
To initiate a claim under the extended warranty, customers must contact Hi-ten Trading Sdn Bhd through the designated channels outlined in the warranty agreement. Customers may be required to provide proof of purchase and other relevant documentation to support their claim.
Limitations of Liability
Hi-ten Trading Sdn Bhd shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product, even if advised of the possibility of such damages. Our liability under the extended warranty is limited to the repair, replacement, or reimbursement of the product as outlined in the warranty agreement.
Transferability
In some cases, extended warranty coverage may be transferable to subsequent owners of the product. Transferability terms will be specified in the warranty agreement.
Amendment and Termination
Hi-ten Trading Sdn Bhd reserves the right to amend or terminate the extended warranty policy at any time. Any changes to the policy will be communicated to customers in advance, and existing warranty agreements will be honored until their expiration.
Effective Date
This Extended Warranty Policy is effective as of [Effective Date] and supersedes all prior versions. Hi-ten Trading Sdn Bhd reserves the right to update this policy as necessary to reflect changes in business practices, legal requirements, or market conditions.
By purchasing an extended warranty from Hi-ten Trading Sdn Bhd, customers acknowledge that they have read, understood, and agreed to the terms and conditions outlined in this policy.
Contact Information
For Extended Warranty claims and inquiries, please contact:
Hi-Ten Trading Sdn Bhd
12, RCI Park Jalan Kesidang 2, Kawasan Perindustrian Sungai Choh, 48200 Serendah, Selangor Darul Ehsan.
Service Hotline: 012-3868-743
Service Email Address: izan@powercool.com.my
